Last Updated: May 2026

1. Introduction

SkyOlix (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit skyolix.ch or make a purchase.

We operate in accordance with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

2.1 Information You Provide Directly

• Account & Contact: Name, email address, phone number, shipping address, billing address.
• Order Details: Products purchased, order history, payment method (we do not store full credit card numbers).
• Communications: Emails, messages, or feedback you send to our support team.
• Marketing Preferences: Your consent status for receiving newsletters and promotional emails.

2.2 Information Collected Automatically

• Device & Browser: IP address, browser type, operating system, screen resolution, device type.
• Usage Data: Pages visited, time spent on site, referral source, clicks, search queries.
• Cookies & Similar Technologies: See Section 8 below.

3. How We Use Your Information

4. Sharing Your Information

We do not sell your personal data. We only share your information with:

• Shipping & Logistics Partners: To deliver your orders (e.g., postal services, courier companies). Shared data: name, address, phone number.
• Payment Processors: To process payments securely (e.g., Stripe, PayPal, zahls.ch, WooPayments). Shared data: payment details (processed by them).
• Suppliers: Our dropshipping suppliers in China receive your shipping details to fulfill orders. Shared data: name, address, phone number, product details.
• Service Providers: Hosting (Hostinger), email delivery, analytics (Google Analytics, Microsoft Clarity), caching (LiteSpeed).
• Legal Authorities: When required by law, court order, or to protect our rights.

5. International Data Transfers

Because we ship from China, your shipping information is transmitted to our suppliers there. We ensure that such transfers are limited to what is necessary to fulfill your order. We do not transfer other personal data (e.g., payment information) to China.

6. Data Retention

• Order & Transaction Data: Retained for 10 years to comply with Swiss tax and accounting laws.
• Account Information: Retained until you delete your account or request deletion.
• Marketing Data: Retained until you unsubscribe or withdraw consent.
• Support Emails: Retained for 2 years for quality assurance.

7. Your Rights

Under the FADP and GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Restriction: Request limitation of processing in certain circumstances.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw consent for marketing at any time.

To exercise these rights, email us at support@skyolix.ch with the subject “Data Protection Request.” We will respond within 30 days.

8. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in (essential cookies)
• Remember your cart and preferences (functional cookies)
• Analyze website traffic and behavior (analytics cookies — Google Analytics, Microsoft Clarity)
• Deliver relevant advertising (marketing cookies — only with consent)

When you first visit our site, you will see a cookie consent banner. You can manage your preferences at any time by clicking the “Cookie Settings” link in the footer.

9. Security

We take appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption on all pages (HTTPS)
• Secure payment processing via PCI-DSS compliant providers
• Regular security updates for WordPress, WooCommerce, and plugins
• Limited staff access to personal data

Despite these measures, no internet transmission is 100% secure. We cannot guarantee absolute security.

10. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., tracking services, social media). We are not responsible for the privacy practices or content of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will be notified via email.

13. Contact Us

For privacy-related questions or to exercise your rights:

• Email: support@skyolix.ch
• Business Address: Basel, Basel-Stadt, Switzerland
• Support Hours: Monday – Friday, 09:00 – 18:00 CET